Returns & Exchanges

At JOX Gear, your satisfaction is our top priority. Our goal is 100% customer satisfaction, and we stand behind the quality of our products.

Please review our Returns & Exchanges Policy carefully before initiating a return.

Return Eligibility

You may return eligible product(s) within 30 days of receipt if:

  • The item has a manufacturer defect, or

  • The item does not match the product description

To be eligible for a return:

  • You must contact our Returns Department within 30 days of receiving your order

  • You must receive return authorization, including the correct return address and instructions

  • Items must be returned new, unworn, unused, and in original condition

  • All tags must be attached

Returns sent without prior authorization may not be accepted.

Non-Returnable Items

🚫 Men’s underwear and swimwear are non-returnable, whether worn or unworn.
Due to hygiene reasons, we are unable to accept returns or exchanges for these intimate items.

Refunds & Store Credit

  • Eligible items (excluding non-returnable products) may be returned for:

    • A refund, or

    • Store credit

  • Shipping and handling fees are non-refundable

  • Customers are 100% responsible for all return shipping costs

Refunds will be processed after the returned item has been received and inspected.

Exchanges

If you would like to exchange an item, please contact us first so we can guide you through the appropriate process based on product availability and warehouse location.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible so we can resolve the issue quickly.

Need Help?

If you have any questions or concerns regarding returns or exchanges, please don’t hesitate to contact us. We are always happy to help and will do our best to find a fast and fair solution.

📧 Email: jox@joxgear.com